Complaints Policy

How to give feedback or make a complaint about NHS Services

Information for help making a complaint or to provide feedback

There are two ways you can complain about NHS services

• Directly with the NHS service provider. Use our online complaints form

Or

• Directly to the Commissioner of the service South West London Integrated Care Board (SWLICB) via their website

You cannot complain to both

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman