Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Mayfield Surgery246 Roehampton LaneRoehamptonLondon, SW15 4AATel: 020 8780 5650
Appointments can be made by phoning the appointments line, booking online (you will need a log-in for this) or in person at the reception desk during office hours. You can pre-book appointments up to six weeks in advance.
You can now also use our new service Doctorlink where you can check your symptoms online with the symptoms checker. The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care. If your outcome indicates that an appointment is required at the Surgery you will need to click on the request appointment link. Once the request has been submitted, you will then be contacted by the practice team, to arrange an appointment within the identified time frame (the appointment time frame will show in the outcome of your symptom checker).
Longer appointments are available if you have more than one problem. They are recommended for antenatal, postnatal or cervical smear appointments - please let the receptionist know. The receptionist does not need to know the problem, but it may be helpful if you feel able to tell them.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Our nurses are available to help you with advice on all aspects of health care.
Telephone consultations can be booked with a doctor. He or she will ring you on the agreed date/time on the telephone number you have given.
To make appointment booking easier for people who have difficulty calling during the day, don't speak English well, or just prefer to do things online, we now have EMIS Access.
Come to the surgery to request your login and password. Then go to: www.patient.co.uk and follow the instructions to book online appointments.
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